Client’s Salesforce system is a cloud-based Customer Relationship Management (CRM) platform that enables businesses to manage customer data, sales operations, and marketing campaigns and is a critical application for company’s digital transformation to enable annual recurring revenue.
Requirements
- Service Cloud – Email-to-Case, Omni-channel setup, Lightning Knowledge, Assignment Rules,
- Strong in LWC development
- String in Apex plus integration (REST) development
- Proficiency in Apex programming language for custom development.
- Experience with Salesforce Lightning and Lightning Components.
- Familiarity with REST and SOAP APIs for integrating Salesforce with other systems.
- Experience in SFDC APIs, SOSL, SOQL, SOAP or REST based web services, SQL and XML
Responsibilities
- Will have experience working within Salesforce cloud platforms such as but not limited to: Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Experience Cloud, Analytics Cloud…
- Work closely with Technical Leaders, Business Partners, Business Process Owners, Business Analysts, Developers to design solutions to meet business needs in accordance with industry best practices.
- Play the role of a technical SME in internal strategic initiatives to grow the platform.
- Serve as an active contributor to the overall knowledge base and expertise of the Salesforce’s cloud platforms.
- Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable.
- Will know of and adhere to best practices, including estimating work, test driven development practices, configuration over customization etc.
- May serve in a release manager capacity as needed to plan and lead the team through releases across lower environments.
Other
- Work collaboratively and apply strong communications skills in technical discussions and presentations.
- Soft skills and ability to interact with business and technical stakeholders to discuss needs and opportunities and translate them into solutions.
- Ability to adapt to and assist colleagues through change and support change management processes.
- Strong team orientation and ability to collaborate with the business and IT organizations.
- Ability to manage multiple priorities and projects simultaneously, ensuring stakeholder expectations are managed appropriately.
