FIS Management Services, LLC seeks Service Delivery Analyst Seniors to provide technical support for a software production processing environment, leveraging specialized knowledge of FIS technologies to resolve incidents and ensure application availability.
Requirements
- working with Java, C++, and SQL programming languages
- utilizing database management tools including Oracle, MySQL, and Couchbase
- managing operating systems with Linux/Unix and Windows
- working with Investment banking applications including Trade management and Trade clearing system to manage the lifecycle of global/ financial trades
- analyzing and resolving incidents, problems or known errors related to failures in application and supporting software components
- installing, maintaining, and supporting application, source code, and its components and subsystems including third party software
- planning and supporting application specific disaster recovery activities including development and maintenance of documentation
Responsibilities
- Install, maintain and support application/source code and its components and subsystems including third party software.
- Utilize advanced knowledge of proprietary tools to detect, diagnose and report related problems.
- Analyze and resolve incidents, problems or known errors related to failures in application and supporting software components.
- Apply expertise with FIS technology to provide technical assistance to development staff in the analysis of application software amends, performance and resource consumption.
- Create and maintain complete documentation relative to the support of application software.
- Provide on-call support and extended working hours when called on and willingness to accept periodic rotation, responding within prescribed response times for applications and supporting software for top FIS U.S Clients.
- Leverage unique knowledge of proprietary methodologies to provide consultation to internal users about software capabilities and use.
Other
- Bachelor’s degree or foreign equivalent in any field and five (5) years of progressively responsible experience in the job offered or a related occupation
- assisting client support with development of internal and client directed communications related to incidents, problems or known errors
- participating in change management reviews, confirmation of changes implemented and validate associated documentation
- monitoring and maintaining product availability, capacity and performance for products based on defined service level
- willingness to accept periodic rotation, responding within prescribed response times
