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Service Designer

Steampunk

$85,000 - $150,000
Aug 22, 2025
McLean, VA, USA
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Steampunk is looking to solve end-to-end organization and experience challenges for government clients by guiding them through their Design Intelligence™ framework, incorporating human-centered methods.

Requirements

  • 4+ years of experience in human centered design, service design, and/or customer experience design
  • Current portfolio demonstrating ideology, methods, tools, skills, and craft
  • Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
  • Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
  • Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
  • Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
  • Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers

Responsibilities

  • Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
  • Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
  • Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
  • Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
  • Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
  • Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
  • Ensure all deliverables across a variety of projects are produced at the highest quality

Other

  • Ability to obtain a U.S. government Public Trust Security Clearance
  • A natural curiosity for solving problems coupled with strong analytical skills
  • A collaborative nature with excellent written communication and presentation skills
  • Experience working in a project-based environment
  • Degree or equivalent experience in HCD, and/or service design