Meta's Global People Operations team aims to enhance the employee experience across the entire employee lifecycle by developing efficient people processes, systems, policies, and programs. The Digital Experience and Content (DeCo) team specifically focuses on using design thinking and service design principles to understand and optimize the employee experience, from candidate stage through alumni.
Requirements
- Proven expertise in Design Thinking / Human-Centered Design
- 5+ years in Strategy & Operations, Design Consultancy or equivalent Service Design experience
- Academic and applied proven knowledge in one of the following areas: Research, User Experience, Interface Design, Prototyping, Business Design
- Hands-on experience of designing for a variety of digital touch-points and non-digital channels
- Experience with conceptualization, ideation, and iterative prototyping and experience employing various methods to prototype service concepts such as staging and role-playing approaches
- Knowledge in UI and UI best practices
- Proficiency with design and prototyping tools such as Figma, Adobe Indesign, Framer, Webflow or other similar tools used widely in the design community
Responsibilities
- Create Service Design project plans, lead cross functional teams in design sprints using human-centered and design thinking methodologies
- Use service design tools to build a comprehensive view of the current state of employee experience in different journeys as well as the aspirational state
- Identify opportunities to improve employee experience across different touch-points and articulate the dependencies and complexities across these touch-points
- Perform user/customer research in partnership with our Research and People Insights teams
- Produce service design blueprints, journey maps, experience concepts and prototypes, empathy maps, and value proposition proposals, for the creation and evolution of products and services
- Conduct user acceptance testing to identify and raise engineering bugs, as well as develop clear and concise product requirements to inform design briefs and decisions.
- Design and develop conversational interfaces / flows using natural language processing (NLP) and machine learning (ML) to enhance employee support and self-service capabilities
Other
- Bachelor's degree in a directly related field, or equivalent practical experience
- Degree in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines
- Knowledge for Customer Experience Design and its centrality to the future success of large organizations
- Project and people management skills. Experience functioning as a project leader as well as an individual contributor
- Experience organizing data into clear service design blueprints and communicate ideas and designs to broad groups of stakeholders
- Proficiency with collaboration and visual thinking tools such as Mural, Miro, LucidSpark, FigJam
- Team player who has experience working within a self-directed principle and navigate ambiguity
- Demonstrate communication, analytical and interpersonal skills (e.g. driving and supporting roadshows, leadership demos, legal assessments/risks documentation, privacy reviews, etc.)
- Experience crafting a project vision, execution strategy and client relationship
- Experience building and maintaining working relationships with colleagues, clients, and key stakeholders
