Microsoft Advertising is seeking a Service Engineer II to provide advanced technical support for Microsoft online advertising global sales teams, with a primary focus on technically supporting paid search results that appear on Bing and other web properties.
Requirements
- 2+ years experience with customer facing tier 3 technical support or software development organization.
- 2+ years experience developing tools and automation in C to improve operational efficiency.
- 3+ years technical experience working with large-scale cloud or distributed systems (preferred).
- Domain knowledge or experience in Display /Native/Video advertising is a plus (preferred).
- Management Information Systems (MIS), or other industry or product specific Engineering Certification (preferred).
- Experience with software engineering, network engineering, service engineering, or systems engineering.
- Equivalent experience in related fields.
Responsibilities
- Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners.
- Resolve customer issues in accordance with SLAs, balancing speed and quality.
- Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production.
- Drive root cause analysis and service improvements in close partnership with several Engineering teams.
- Compose timely service alerts and issue visibility correspondence to sales teams and partners.
- Support effective rollouts of new pilots and features.
- Participate in Engineering led bug bashes to help launch stable and low friction releases to markets globally.
Other
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Microsoft Cloud Background Check required.
- Ability to work with a growth mindset, innovate to empower others, and collaborate to realize shared goals.
- Commitment to cultivating an inclusive work environment.
