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Service Engineer II

Microsoft

$100,600 - $215,400
Aug 27, 2025
Redmond, WA, USA
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Microsoft Advertising is looking to solve complex data analysis problems to provide advanced fraud, malware, and other security solutions for the Microsoft online Advertising marketplace, focusing on protecting advertiser ROI and user safety.

Requirements

  • 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • 2+ years experience with customer facing tier 3 technical support or software development organization.
  • 2+ years experience developing tools and automation in C to improve operational efficiency.
  • 3+ years technical experience working with large-scale cloud or distributed systems.

Responsibilities

  • Perform deep technical investigations to solve complex performance issues by using advanced investigative techniques to connect dots between disparate data sources and signals to identify underlying fraud threat vectors for highly complex cases.
  • Raises trends and threat vector opportunities for platform features / improvements to drive business impact.
  • Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/ DSAT trend identification, platform feature recommendations and business quality advocacy.
  • Compose timely service alerts and issue visibility correspondence to sales teams and partners.
  • Ensure policy interpretation and enforcement are enabled at scale.
  • Conducts escalation data and trend analysis to create insightful case studies that influence product roadmaps, business decisions, and training content.

Other

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Domain knowledge or experience in Display /Native/Video advertising.