Cummins is looking to solve product issues and improve customer uptime by proactively identifying, defining, and prioritizing product problems and implementing both short-term and long-term solutions.
Requirements
- 7 step problem solving approach and product development roadmap
- Translate service information (including diagnostics)
- Failure analysis and data trends
- Field Investigation and Support
- Technical service information
- Product Serviceability Requirements and Review
- Design, develop and validate diagnostics
Responsibilities
- Act as technical liaison between Cummins field service organization and the Engineering, Quality, and Manufacturing organizations
- Apply and support product problem solving processes such as the 7 step problem solving approach and tools such as the product development roadmap
- Anticipate potential product or process issues in the field and deliver robust technical solutions
- Prepare the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products
- Lead consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime
- Create the technical information necessary for the service channel to efficiently and effectively troubleshoot and repair products to maximize customer uptime
- Define and lead the Product Failure Reporting process to record, prioritize, and resolve product failures using cross-functional reviews, Corrective/Preventive Action Systems, failed parts transfer processes, and project management practices
Other
- Master’s degree Mechanical, Manufacturing, or Systems Engineering, or related field and 2 years of experience as a Service, Mechanical, or Manufacturing Engineer, or related position
- Bachelor’s degree in Mechanical, Manufacturing, or Systems Engineering, or related field and 5 years of experience as Service, Mechanical, or Manufacturing Engineer, or related position
- Experience to include: 7 step problem solving approach and product development roadmap; Translate service information (including diagnostics); Failure analysis and data trends; Field Investigation and Support; Technical service information; Product Serviceability Requirements and Review; Product Failure Reporting and Corrective/Preventive Action Systems
- Relocation Package: Yes
- Position Type: On-site
