The business problem is to find a skilled ServiceNow Developer with extensive experience in designing, developing, and implementing ServiceNow solutions across various modules like ITSM, CSM, CMDB, and IT Asset Management. The role requires expertise in specific technologies and a proven track record in customizing ITSM processes to meet business needs.
Requirements
- over 7 years of experience in ServiceNow design, development, and implementation
- Expertise spans across ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development
- strong proficiency in JavaScript, CSS, HTML, Angular, and REST/SOAP APIs
- Proven track record of implementing and customizing ITSM processes including Incident, Problem, Change, Service Request, and Configuration Management
- Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience
- ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.
Responsibilities
- Developing, design and own technical solutions on the ServiceNow ITSM / CSM module.
- Provide administration, application development, maintenance, and technical support.
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
- Practical experience in the creation or modification of the relevant ITSM toolset components
- Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
- Experience in creating and modifying toolset components such as business rules, UI policies, scoped apps, reports, knowledge management
- Expertise spans across ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development
Other
- Communication & Documentation
- IT Degree or relevant tertiary education in Computer Science
- Additional ServiceNow certifications, including - ServiceNow Suite Certified
- Exposure to/general understanding of ServiceNow licensing
