SPS is seeking a ServiceNow Developer to design, develop, and implement technical solutions on the ServiceNow platform, specifically focusing on ITSM and CSM modules, to improve IT processes and support.
Requirements
- 7 years of experience in ServiceNow design, development, and implementation
- strong proficiency in JavaScript, CSS, HTML, Angular, and REST/SOAP APIs
- Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience
- ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.
Responsibilities
- developing, design and own technical solutions on the ServiceNow ITSM / CSM module
- provide administration, application development, maintenance, and technical support
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
- Practical experience in the creation or modification of the relevant ITSM toolset components
- Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
- Expertise spans across ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development
- implementing and customizing ITSM processes including Incident, Problem, Change, Service Request, and Configuration Management
Other
- IT Degree or relevant tertiary education in Computer Science
- Additional ServiceNow certifications, including - ServiceNow Suite Certified
- Exposure to/general understanding of ServiceNow licensing
- Communication & Documentation
