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Service Now, HRSD Citizen Developer

L3Harris

$71,500 - $153,000
Jun 10, 2025
Remote, US
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The company is seeking to enhance its Service Now HRSD platform and improve HR service delivery and user experience.

Requirements

  • 3+ years of experience working with Service Now HRSD.
  • Completion of ServiceNow Citizen Developer Core Skills Micro-Cerficiation Suite or equivalent low-code development certification required.
  • Knowledge of HR processes and best practices for HR service delivery.
  • Hands on experience working with low-code/no code development tools in Service Now.
  • Solid understanding of ServiceNow platform architecture, including how it integrates with other enterprise systems including PeopleSoft HCM, SAP SuccessFactors
  • Knowledge of roles and permissions model within Service Now with clear differentiation between developer users and general/business users.
  • CIS-HR Certification strongly preferred.

Responsibilities

  • Build and configure custom applications, forms, portals and dashboards within the Service Now HRSD platform.
  • Automate HR processes using Flow Designer, Workflow Editor and Business Rules to streamline service delivery.
  • Oversee development and maintenance of HR Service Catalog and Knowledge Base.
  • Translate business needs into technical specifications and user stories.
  • Facilitate user acceptance testing (UAT), regression testing and system integration testing for new configuration and updates with key stakeholders.
  • Maintain a backlog of enhancement requests and partner with HR Leaders to prioritize them based on business impact and strategic goals.
  • Build and maintain reports and dashboards to provide insights into HR service metrics.

Other

  • Bachelor’s Degree in Information Systems, Computer Science, Business, or related field preferred and minimum 6 years of prior relevant experience.
  • Graduate Degree and a minimum of 4 years of prior related experience.
  • In lieu of a degree, minimum of 10 years of prior related experience.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication skills with the ability to collaborate across teams.
  • Must be a U.S. citizen to be eligible for a security clearance.