Enhance the ServiceNow HRSD platform to improve HR service delivery and user experience, and support day-to-day HRSD operations.
Requirements
- 3+ years of experience working with ServiceNow HRSD building and configuring applications, forms, portals and dashboards using Flow Designer, Workflow Editor and Business Rules.
- Completion of ServiceNow Citizen Developer Core Skills Micro-Certification Suite or equivalent low-code development certification required; Certified Implementation Specialist – Human Resources (CIS-HR) strongly preferred.
- Hands-on experience working with low-code/no-code development tools in ServiceNow, preferably in the GCCH environment.
- Solid understanding of ServiceNow platform architecture, including how it integrates with other enterprise systems including PeopleSoft HCM and SAP SuccessFactors.
- Knowledge of roles and permissions model within ServiceNow with clear differentiation between developer users and general/business users.
- Strong analytical and problem-solving skills with attention to detail.
Responsibilities
- Build and configure applications, forms, portals and dashboards within the ServiceNow HRSD platform.
- Automate HR processes using Flow Designer, Workflow Editor and Business Rules to streamline service delivery.
- Collaborate with HR stakeholders to understand business requirements and process improvement opportunities, translating business needs into technical specifications and user stories.
- Maintain a backlog of enhancement requests and partner with HR Leaders to prioritize them based on key business impact, strategic goals, and timelines.
- Facilitate regular check-ins and collaborate with third-party development partners to align project priorities, monitor progress, and ensure timely delivery of enhancements, clearly communicating business requirements and project milestones.
- Design, facilitate, and validate user acceptance testing (UAT), regression testing and system integration testing for new configurations and updates with key stakeholders.
- Support data integrity within HRSD by developing audits and validations.
Other
- Gathering requirements from HR stakeholders
- Prioritizing platform enhancements
- Managing third-party developer changes
- Reporting development
- Keeping up to date with new HRSD features and functionalities
- Excellent communication skills with the ability to collaborate across teams.
