The Service Parts Product Analyst plays a pivotal role in enabling the timely availability and accurate cataloging of service parts essential for the maintenance and repair of Ford and Lincoln vehicles.
Requirements
- Demonstrated ability to interpret 2D/3 *D technical drawings and CAD data.
- Familiarity with Ford-specific systems such as WERS, CMMS, TeamCenter, and Part Control/MMP is highly preferred.
- In-depth knowledge of Microsoft Excel and proficiency with data analysis tools such as Access or Alteryx is preferred.
Responsibilities
- Analyze engineering-released assemblies and components, performing appropriate service disposition to determine and release the necessary parts for vehicle repair.
- Conduct in-depth analysis of various technical resources, including but not limited to WERS data, 2D2 *D technical drawings, CAD data, Bills of Material (BOMs), Product Direction Letters (PDLs), and marketing information, to define the required service part levels.
- Partner with engineering teams to address service level concerns, ensuring that serviceability requirements are considered and integrated throughout the product development lifecycle.
- Author descriptive text and collaborate with illustrators to create clear and accurate service catalog displays, facilitating precise identification of service part requirements for dealership networks.
- Respond to inquiries from internal Ford teams and suppliers, providing expert guidance and actively assisting in resolving service part availability issues to minimize vehicle downtime.
- Perform ongoing maintenance and updates of service catalog data to ensure accuracy, completeness, and alignment with current engineering specifications and product changes.
Other
- Exceptional attention to detail, strong organizational skills, and the proven ability to manage multiple tasks and meet established deadlines in a fast-paced environment.
- An Associate's or Bachelor's degree is preferred; however, equivalent professional experience in the automotive service or parts industry will be considered.
- Visa sponsorship is not available for this position.
- Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.
- This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
