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Empire Cat Logo

Service Planner - Product Link

Empire Cat

$25 - $34
Aug 22, 2025
Mesa, AZ, US
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Empire Cat is looking to solve the problem of efficiently managing repair jobs, coordinating resources, and delivering accurate invoices to clients in a timely manner.

Requirements

  • Proficiency with computer systems and Microsoft Office products.
  • Mathematical skills sufficient to calculate percentages, compute cost per hour charges and project future expenses.
  • Mechanical aptitude and the ability to troubleshoot and diagnose all aspects of the repair process and the ability to read and interpret technical material.
  • Ability to maintain consistent attendance.
  • Must be willing to learn about CAT products sold and serviced.
  • Must have interpersonal, organization and planning skills sufficient to assist clients.
  • Demonstrates leadership, integrity, quality, teamwork, and a sense of urgency in performing duties and responsibilities.

Responsibilities

  • Plan repair jobs through various areas, vendors, and technicians. Coordinate resources to support the repair process.
  • Administer, monitor, and report the accuracy and fair estimates/quotes for segment repairs.
  • Monitor and communicate the repair process for assigned area. Ensure continued job progress; follow up conversations with documentation in the manager program, with the lead person and the technicians using all current system tools provided.
  • Review client repair history, products, or services due provided by the Customer Service Advisor.
  • Make policy and warranty recommendations to the appropriate supervisor and discuss/resolve discrepancies before billing review is complete.
  • Monitor and manage each work order daily and have a Pro-Forma summary ready for the client at the completion of requested repairs ensuring that there are no instances where a client does not receive an invoice the same day that the job is completed, within established timeframes.
  • Provide continuous review of and improvements to Service Systems, WIP, Time reporting, Expenses, and Sublet etc.

Other

  • Must have high school diploma or General Education Degree (GED).
  • Minimum 2 years’ experience in organizing, planning, or scheduling.
  • Must be able to communicate (speak, read, comprehend, write) in English.
  • Ability to work in a team environment and promote corporate values.
  • Must be willing to work in a fast-paced environment with multiple priorities and deadlines.