Empire Cat is looking to solve the problem of efficiently managing repair jobs, coordinating resources, and delivering accurate invoices to clients in a timely manner.
Requirements
- Proficiency with computer systems and Microsoft Office products.
- Mathematical skills sufficient to calculate percentages, compute cost per hour charges and project future expenses.
- Mechanical aptitude and the ability to troubleshoot and diagnose all aspects of the repair process and the ability to read and interpret technical material.
- Ability to maintain consistent attendance.
- Must be willing to learn about CAT products sold and serviced.
- Must have interpersonal, organization and planning skills sufficient to assist clients.
- Demonstrates leadership, integrity, quality, teamwork, and a sense of urgency in performing duties and responsibilities.
Responsibilities
- Plan repair jobs through various areas, vendors, and technicians. Coordinate resources to support the repair process.
- Administer, monitor, and report the accuracy and fair estimates/quotes for segment repairs.
- Monitor and communicate the repair process for assigned area. Ensure continued job progress; follow up conversations with documentation in the manager program, with the lead person and the technicians using all current system tools provided.
- Review client repair history, products, or services due provided by the Customer Service Advisor.
- Make policy and warranty recommendations to the appropriate supervisor and discuss/resolve discrepancies before billing review is complete.
- Monitor and manage each work order daily and have a Pro-Forma summary ready for the client at the completion of requested repairs ensuring that there are no instances where a client does not receive an invoice the same day that the job is completed, within established timeframes.
- Provide continuous review of and improvements to Service Systems, WIP, Time reporting, Expenses, and Sublet etc.
Other
- Must have high school diploma or General Education Degree (GED).
- Minimum 2 years’ experience in organizing, planning, or scheduling.
- Must be able to communicate (speak, read, comprehend, write) in English.
- Ability to work in a team environment and promote corporate values.
- Must be willing to work in a fast-paced environment with multiple priorities and deadlines.