Southern Glazer's is seeking an AI/ML ServiceNow Engineer to develop, implement, and optimize intelligent solutions within the ServiceNow platform to enhance automation, improve workflows, and deliver innovative, data-driven outcomes.
Requirements
- Experience with ServiceNow Platform Now Assist for ITSM, HRSD, and Creator products
- Proven experience in developing, deploying, and implementing ML models and algorithms to a production environment.
- Experience in DevOps and Agile technology environments. (preferred)
- Google Generative AI Leader
- Microsoft Azure AI Fundamentals
- AWS Certified AI Practitioner (AIF-C01)
Responsibilities
- Implement and configure AI Capabilities on ServiceNow
- Conduct research and provide recommendations on the best ways to leverage ServiceNow’s native AI and predictive capabilities.
- Design, develop, and configure AI/ML models and workflows within the ServiceNow platform.
- Integrate external AI/ML tools and frameworks as needed to enhance ServiceNow functionality.
- Monitor the performance and effectiveness of AI solutions, adjusting models and configurations to optimize outcomes.
- Assist in establishing governance and best practices for AI/ML deployment within the organization.
- Document AI/ML workflows, configuration settings, and use case implementations to ensure transparency and reproducibility.
Other
- Work with business stakeholders to determine high value use cases
- Help monitor/measure value based on existing use cases
- Track key performance metrics to demonstrate ongoing value and ROI from AI-driven processes.
- Stay current with emerging AI/ML technologies and industry trends to recommend innovative enhancements.
- Native-level proficiency/fluent in English.
