BrightView is looking for a ServiceNow Application Developer to manage and enhance their enterprise IT Service Management solution (ServiceNow), including modules, data integrations, and MID servers. The goal is to design and develop new solutions, plan upgrades, implement integrations, and troubleshoot issues to improve business functions and support internal/external customers.
Requirements
- Minimum of 3 years’ experience working as a ServiceNow Administrator, preferably for a large/public company
- Cloud Solutions (Azure preferred), JavaScript, PowerShell, HTML, CSS, jQuery, AngularJS, Bootstrap, DLAP, JDBC, XML, REST APIs, JSON, familiarity with SSO, and ServiceNow scripting and automation.
- Hands-on familiarity with Application Change Control Protocols
- Hands-on Experience performing annual ServiceNow platform upgrades preferred.
- Application programming background and related experience preferred.
- Able to interface with customers of varying technical knowledge to gather requirements and resolve support tickets.
- Working knowledge of Excel Macros and Active Directory.
Responsibilities
- Maintain, configure, and enhance BrightView’s ITSM ServiceNow platform; including processing inbound support requests and enhancements associated with the ITSM.
- Partner with business stakeholders to design and deliver new solutions and automations to support new and/or expanding business functions.
- Review and design upgrades for deprecated functionality of the product, implement process improvements and optimizations of instances using latest product services, and identify cost-savings opportunities with efficient processes.
- Create and maintain custom reports and table views, either scheduled or ad-hoc.
- Support annual audit activities by generating reports, writing custom search queries, and conducting research as needed to show user access history / behavior.
- Adhere to IT Application Development Standards to maintain code integrity, generate test scripts, and follow strict change / release management.
- Maintain thorough documentation for new solutions, customizations, scripts, and integrations.
Other
- Hybrid Schedule: 4 Days Onsite in Blue Bell, PA
- Excellent communications skills are required
- Ability to build rapport with different teams consisting of different titles, technical acumen, and business expertise
- Highly logical, with good working knowledge of process and workflow design.
- Strong triage and problem-solving skills, and works well under pressure.
