Pyramid Systems is seeking a Software Asset Management (SAM) ServiceNow Architect to lead the design, implementation, and maintenance of their SAM solution within the ServiceNow platform for the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The goal is to optimize software investments and mitigate compliance risks.
Requirements
- 10+ years of expereince with ServiceNow
- 5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM).
- 3+ years of experience implementing and configuring ServiceNow SAM Pro.
- Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe).
- Experience with software discovery tools and techniques.
- Proficiency in ServiceNow scripting (e.g., JavaScript).
- Experience with ServiceNow integration technologies (e.g., REST APIs, web services).
Responsibilities
- Serve as a subject matter expert for ServiceNow SAM Pro modules, aligning with business requirements and industry best practices.
- Configure and customize ServiceNow SAM Pro features, including software discovery, reconciliation, license management, and compliance reporting.
- Provide guidance to developers, engineers and administrators regarding SAM Pro configuration, customization and usage.
- Develop and maintain technical documentation, including design specifications, configuration guides, and standard operating procedures.
- Integrate ServiceNow SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance).
- Oversee data migration and cleansing activities to ensure data accuracy and integrity within the SAM system.
- Provide expert guidance, support and development of compliance reports and dashboards to track software license usage and identify potential compliance gaps.
Other
- Ability to obtain and maintain a Secret clearance
- MUST HAVE A Bachelor’s Degree
- MUST BE A US CITIZEN ( NO SPONSORSHIP)
- Hybrid role- Site location is 14370 Newbrook Dr Chantilly, VA
- Excellent analytical and problem-solving skills.
