ECS is seeking a ServiceNow Business Data Analyst to support a large federal IT modernization initiative, aiming to optimize workflows, reporting, and performance outcomes through the ServiceNow platform.
Requirements
- 3+ years supporting ServiceNow implementations.
- Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules.
- Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures.
- Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL).
Responsibilities
- Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements.
- Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.
- Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency.
- Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting.
- Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data.
- Assist with testing, UAT coordination, and change-management documentation.
- Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks.
Other
- Bachelor's degree in Information Systems, Business Administration, Data Analytics, or related field.
- 7+ years of experience in business analysis or systems analysis
- Excellent communication, documentation, and stakeholder-engagement skills within federal environments.
- Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences.
- This position is contingent upon contract award.
