The company is seeking to support the implementation, enhancement, and operational stability of their Configuration Management Database and related discovery/integration processes using ServiceNow.
Requirements
- 3+ years of hands-on ServiceNow development experience, including CMDB and Discovery
- Experience deploying and managing MID Servers, credentials, and discovery probes/patterns
- Strong understanding of CMDB data model, CSDM framework, and CI lifecycle management
- Proficiency in ServiceNow scripting: Business Rules, Script Includes, and Glide APIs
- Familiarity with networking concepts, infrastructure components, and virtualization technologies
- Experience with troubleshooting discovery issues, logs, and CI reconciliation
- ServiceNow Certified System Administrator (CSA)
Responsibilities
- Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management
- Manage and optimize CMDB class structures, CI relationships, and reconciliation rules
- Ensure CMDB data quality, completeness, and compliance with the Common Service Data Model (CSDM)
- Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns
- Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets to enrich CI data
- Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs
- Assist with Service Mapping and infrastructure dependency modeling as needed
Other
- Strong analytical, documentation, and communication skills
- 3+ years of experience
- ServiceNow Certified System Administrator (CSA) certification
- Participate in audits, compliance reviews, and service lifecycle management processes
- Support CMDB-related KPIs and dashboard development
