The Department of Social Services (DSS) needs to enhance its technology infrastructure and computer applications to support the daily, emergent, and long-term needs of the Human Resources Administration (HRA) and the Department of Homeless Services (DHS). This includes developing and improving client eligibility, case management, housing, and other critical systems. The specific role of a ServiceNow CMDB Developer is to improve application mapping, service mapping, and overall visibility into the IT environment to ensure efficient and effective support of these systems.
Requirements
- Developing ITSM tools such as but not limited to ServiceNow.
- Experience with Configuration Management.
- Experience with ServiceNow Discovery and Service Mapping.
- Experience with Web Services, HTML, REST, XML, and JavaScript.
- Working knowledge on ServiceNow discovery tools and Service watch.
- Working knowledge on Service Mapping in the CMDB.
- Working knowledge of ITIL Process and ITSM best practices.
Responsibilities
- Work with application owners, infrastructure, and database teams to troubleshoot application mapping failures.
- The ServiceNow CMDB developer develops solutions when the collected documentation does not illustrate all connections to nodes, servers, switches, databases, and applications.
- Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
- Work with application owners to create and validate service maps for all ITS applications which maps ensure the monitoring of applications with attention to specific nodes and their connections to servers, switches, databases, and applications.
- Perform day to day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
- Provide visibility to Discovery's performance and issues via the development and deployment of unified CMDB dashboards.
- Collaborate with infrastructure architects to understand IT technology strategy that guides which requirements need to be gathered.
Other
- A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations; or A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations; or Education and/or experience which is equivalent to "1" or "2" above.
- ITIL 4 Certification.
- Certified ServiceNow System Administrator.
- ServiceNow (CIS) Service Mapping Certification.
- ServiceNow (CIS) Discovery Certification.
