DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
Requirements
- JavaScript, XML, HTML, REST Web Services.
- Experience working with appropriate complex SNOW Management administration and maintenance.
- Experience working with complex SNOW Management implementations and organizational processes.
Responsibilities
- Manage, develop, train, and support all aspects of ITSM modules, including Incident, Problem, Change, Service Request, and Knowledge Management. (Foundation Data, Data Quality/Management, troubleshooting, support, etc.)
- Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
- Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs
- Build workflows from service owner requirements, including requests, request items, and service catalog tasks.
- Support for reporting requirements, including building reports, dashboards, and Performance Analytics.
- Manage the Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts.
- Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, and system properties. Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards.
Other
- The candidate must be willing to work onsite at the client location.
- Must be legally authorized to work in the United States without requiring sponsorship now or in the future.
- At least 3-5 years of experience.
- Experience working with company products and services.
- Experience working with company and client documentation and SNOW Management procedures.
