Support the ongoing development, enhancement, and maintenance of our ServiceNow platform to deliver solutions that align with business goals and enterprise service management strategies.
Requirements
- 3–5+ years of hands-on development experience with ServiceNow.
- Proven experience with JavaScript, Glide API, and ServiceNow development frameworks.
- Strong experience in one or more modules: ITSM, ITOM, HRSD, CSM, SecOps, etc.
- Experience creating custom applications and/or managing Scoped Apps.
- Familiarity with ServiceNow integrations using REST, SOAP, and MID Server.
- Knowledge of CMDB, Flow Designer, and Performance Analytics is a plus.
- ServiceNow Certified System Administrator (CSA) required.
Responsibilities
- Design, develop, and implement ServiceNow applications and enhancements using JavaScript, Flow Designer, Script Includes, Business Rules, UI Policies, etc.
- Lead the development of solutions within ITSM, ITOM, HRSD, CSM, and/or other modules based on organizational priorities.
- Build and manage REST/SOAP integrations with external systems and internal tools.
- Support platform upgrades, clone processes, and performance tuning.
- Ensure development follows best practices, coding standards, and governance models.
- Troubleshoot issues, perform root cause analysis, and provide timely resolution for incidents and problems.
- Create and maintain technical documentation and knowledge articles.
Other
- Collaborate with stakeholders, BAs, and process owners to understand requirements and deliver efficient, scalable ServiceNow solutions.
- Mentor junior developers and contribute to the team’s technical growth.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
