Connecting external systems with ServiceNow through modern, scalable APIs and middleware solutions to enhance the ServiceNow platform and support business operations and the Configuration Management Database (CMDB).
Requirements
- 3+ years of hands-on experience with ServiceNow ITSM modules
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation or Intermediate
- CompTIA Security+
- Strong understanding of ServiceNow architecture, Flow Designer, and IntegrationHub
- Proficient in JavaScript, REST/SOAP, JSON, and XML
- Exposure to ITOM, ITBM, and CMDB modules
Responsibilities
- Build and maintain integrations between ServiceNow and external systems using REST, SOAP, and middleware platforms
- Develop and enhance ServiceNow modules using JavaScript, Flow Designer, IntegrationHub, and more
- Review and modernize existing integrations to improve reliability and performance
- Participate in system testing, user acceptance testing (UAT), and post-deployment support
- Create and maintain clear technical documentation
- Ensure solutions align with security standards and platform best practices
- Contribute to other technical and support tasks as needed
Other
- Active TS/SCI clearance
- Experience supporting Tier 1–4 Service Desks
- Experience building, testing, and deploying solutions in classified environments and across security domains
- Familiarity with troubleshooting and resolving Priority 1 and 2 issues under tight timelines
- Ability to work independently and collaboratively in a fast-paced environment
