General Atomics (GA) is looking to transform its business applications and development platforms by transitioning from a largely on-prem traditional application environment to a modern cloud-forward environment. This role will support this digital transformation by developing and supporting ServiceNow and Mendix applications.
Requirements
- Minimum of 5 years of hands-on experience in ServiceNow development and administration preferred.
- Proven experience with ServiceNow modules such as ITSM, CMDB, and HRSD.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Strong understanding of ServiceNow APIs, including REST and SOAP.
- Experience with ServiceNow integration and data migration.
- Knowledge of ITIL processes and best practices.
- Understanding of cloud technologies and offerings such as AWS or Azure with at least expertise and/or certification in one while having an aptitude and appetite to learn others.
Responsibilities
- Develop and customize ServiceNow applications and modules, including ITSM, CMDB, HRSD, and other platform capabilities.
- Design and implement complex workflows, business rules, client scripts, UI policies, and UI actions.
- Create and manage ServiceNow integrations with third-party applications and systems using REST, SOAP, and other APIs.
- Deliver solutions via Agile Scrum SDLC.
- Deduce and document epics and user stories from customer requirements.
- Perform day-to-day administration of the ServiceNow platform, including user management, security configurations, and system upgrades.
- Monitor system performance and troubleshoot issues to ensure optimal performance and reliability.
Other
- Typically requires a bachelor's degree in Information Technology or related discipline and five or more years of professional applications developer experience. Equivalent professional experience may be substituted in lieu of education.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on delivering high-quality solutions.
