Echo Global Logistics is looking to improve efficiency and reliability in their internal technology teams and key business processes by building and enhancing ServiceNow
Requirements
- 3+ years of ServiceNow development experience in an enterprise environment.
- Strong JavaScript/Glide skills and proficiency with Flow Designer, Script Includes, Business Rules, UI Policies, Scoped Apps, and disciplined update‑set practices.
- Proficiency with Flow Designer (and familiarity with legacy Workflow Editor).
- Hands-on ITOM and automation/orchestration experience).
- Working knowledge of CMDB data models and health practices.
- Familiarity with ITIL (Incident, Problem, Change) and Agile delivery.
- ServiceNow CSA/CAD certification (or equivalent practical experience).
Responsibilities
- Design and configure capabilities across ITSM, ITAM, CMDB, Service Catalog/Portal, and ITOM to support IT and business processes.
- Build and maintain integrations (REST/SOAP, IntegrationHub, MID Server) with robust error handling, logging, and resilience.
- Design and maintain Service Catalog items, optimize catalog structure, and enhance Employee Center taxonomy for better UX and content discoverability.
- Develop orchestrations/automations (Flow Designer, subflows, scripted logic) that streamline operations and reduce manual effort.
- Translate technical and business requirements into scalable, maintainable solutions and clear user stories.
- Collaborate with configuration management teams to improve CMDB data quality, implement reconciliation patterns, and support governance initiatives.
- Partner with monitoring and operations teams to integrate event data, enrich alerts, and ensure seamless workflows between systems.
Other
- Strong communication skills; comfortable in a lean team contributing across discovery, build, and light production support; able to collaborate with engineering teams.
- 3+ years of experience
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
- This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
- The employee may encounter frequent interruptions throughout the work day.
