Configure ServiceNow to meet the needs of the organization.
Requirements
- Experience with JavaScript development is required
- Identifies system deficiencies, recommends solutions, and participates in ongoing production support.
- Expertise in coding efficient, object-oriented, modularized and quality software
- Knowledge of unit testing, profiling, and code tuning
- Exceptional debugging, testing, and problem-solving skills
- Knowledge of ITIL/ITSM processes.
- Knowledge of ServiceNow applications for Incident, Change, Problem, CMS, Facilities, Knowledge, CMDB and reports / metrics, as well as Performance Analytics is a plus.
- In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including, but not limited to Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules.
Responsibilities
- Monitoring health, usage, and overall compliance of ServiceNow and its applications.
- Develops/implements new configurations and customizations for ServiceNow
- Process automation within the ServiceNow instance and other Information Services applications.
- Coordinating and facilitating application and platform upgrades.
- Maintains an understanding of ServiceNow modules and software licensing functionality.
- Providing updates, status, and completion information to tickets in the work queue regarding current assigned incidents, resolution efforts, and projects.
Other
- Must meet Information Assurance Technical (IAT) Level II certification criteria specified in DoD 8570-01M which includes: Security+CE, (or one of the following equivalents: GSEC, SSCP, or CCNA-Security)
- Recommend – associate degree (AS/AA) or bachelor's degree (BS/BA) in a relevant field, or possessing Systems Administrator expertise gained through prior education/training/employment such as military occupational specialty or classification
- Plus, but not required – Certified Secure Software Lifecycle Professional (CSSLP)
- ServiceNow Certifications (at a minimum Certified System Administrator (CSA))
- U.S. Citizenship required
- Candidates must have active DoD Secret clearance
