loanDepot's IT infrastructure and security management, focusing on developing and maintaining applications within the ServiceNow platform, within the ITAM/ITOM space
Requirements
- Experience with JavaScript, GlideAjax, HTML, CSS required.
- Experience with third party tool integrations using APIs, web services, SOAP, and mid-servers required.
- Experience with SQL, PowerShell, AngularJS, Bootstrap, and Workday integrations preferred.
- Practical experience implementing systems using the Agile/Scrum methodology.
- ServiceNow Certified System Administrator certification preferred.
- Working knowledge of CMDB and ability to promote/communicate best practices.
- Experience in the mortgage industry preferred.
Responsibilities
- Primary role in the ITAM/ITOM design, administration, configuration, and development of core and custom ServiceNow environment through development and implementation of workflow customization, scripting, process automation, report development, dashboard creation, and system configuration.
- Supports the vision, architecture, and delivery of the Core Tools / ServiceNow roadmap, including the implementation and maintenance of ITSM, ITOM, ITAM, third party tool integrations, automation, and more.
- Provides guidance on technical aspects of ServiceNow integration requirements, ensuring relevant technology standards, policies, and best practices are applied consistently.
- Evaluates, recommends, and implements emerging ServiceNow solutions required to support future state needs of the ServiceNow platform.
- Supports the vision, architecture, delivery, and maintenance of the Cyber Security aspects of Core Tools / ServiceNow roadmap, including the implementation and maintenance of IRM (GRC), SecOps, SIR, third party tool integrations, automation, and more.
- Reviews, monitors, and manages the ServiceNow platform and takes proactive steps to identify areas of improvement and optimize where needed.
- Documents on all departmental processes and any audit-related documentation needed.
Other
- Excellent written and verbal communication skills. Confident speaker with ability to present, interact, and connect with executives, engineers, and technical contacts.
- Strong time research and troubleshooting skills.
- Effective organizational and time management skills.
- Bachelor’s Degree preferred, and a minimum of three (3) + years’ experience in a similar role having responsibility for administration, configuration, and development of ServiceNow.
- Ability to work with little to no supervision while performing duties.
