Apiphani is looking for a ServiceNow Development Engineer to research, develop, deliver, and maintain ServiceNow enhancements and new functionality implementations for both their clients and their internal platform, integrating with other enterprise applications.
Requirements
- Knowledge of CSM, ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, and integrations like LDAP, SSO, REST API, etc.
- Experience in developing complex catalog items and customizing Employee Center.
- Experience in the implementation, administration, maintenance and enhancements of ServiceNow.
- Experience using Process Automation and Workflow Editor to configure workflows and automate tasks.
- Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).
- One or more of the following ServiceNow certifications: (CIS) Certified Implementation Specialist, or (CAD) Certified Application Developer.
- Proven ability to leverage the ServiceNow platform to automate common requests (service catalog) and integrate with common platforms (Active Directory, SaaS applications, etc.) using programmatic methods (e.g., APIs, microservices).
Responsibilities
- Design and deploy ServiceNow functionality utilizing an Agile delivery framework.
- Translate requirements into actionable user stories for new configuration in the ServiceNow platform.
- Create custom widgets, complex pages, resolve UI performance bottlenecks, taxonomies and portal content.
- Developing and maintaining the configuration management database (CMDB) to ensure that configuration items and processes are current.
- Research, demo, and implement emerging AI technologies such as NowAssist.
- Estimate development level of effort for stories in the form of story points.
- Oversee administration activities such as periodic clone downs and manage ServiceNow platform upgrades.
Other
- Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
- Familiarity with Agile delivery framework.
- Strong communications, analytical, and critical thinking skills.
- Deadline and detail oriented.
- Strong ownership bias.
