BAL is seeking a skilled ServiceNow Developer to administer, develop, and optimize the ServiceNow platform to support enterprise IT service management processes, aiming for automation and innovation.
Requirements
- Minimum 5 years of hands-on experience as a ServiceNow Developer & Administrator, preferably in a large and complex enterprise environment.
- Strong knowledge of ServiceNow platform architecture, scripting, and functionality.
- Certified ServiceNow System Administrator (CSA) and Certified Application Developer (CAD) certifications required.
- Proficient in JavaScript, HTML, CSS, XML, JSON, REST, and SOAP.
- Deep experience with ServiceNow ITSM, CSM, and CMDB modules.
- Solid understanding of ITIL processes and best practices.
- AI & Automation: Now Assist, Virtual Agent, Flow Designer, RPA
Responsibilities
- Administer and support the ServiceNow platform, including Incident, Problem, Change, Service Catalog, Asset, Configuration, Knowledge, and Reporting modules.
- Perform system upgrades, patching, testing, and troubleshooting to ensure platform reliability and performance.
- Develop and maintain workflows, scripts, business rules, UI policies, UI actions, notifications, and integrations using ServiceNow APIs.
- Implement and enforce Role-Based Access Control (RBAC), data security, and compliance policies.
- Manage and maintain the Configuration Management Database (CMDB) to ensure accurate and up-to-date IT infrastructure data.
- Stay current with the latest ServiceNow releases, features, and trends; recommend and implement improvements and innovations.
Other
- Able to sit and work at a computer keyboard for extended periods of time.
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
- Able to lift and move up to 25 pounds occasionally.
- Regular and on-time attendance.
