Cook Systems is seeking an experienced ServiceNow Developer to design, configure, and deliver innovative solutions that enhance citizen services, streamline case management, and support digital transformation initiatives within the public sector.
Requirements
- Hands-on experience with ServiceNow CSM and/or PSDS modules.
- Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
- Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Experience with platform security, including user access management and compliance.
- Experience with Service Portal development and UI/UX customization.
- 3+ years of ServiceNow development experience.
- Experience integrating ServiceNow with third-party applications (REST/SOAP APIs)
Responsibilities
- Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
- Develop workflows, case lifecycles, business rules, and integrations with external government systems.
- Build portals and self-service experiences tailored for citizens and government staff.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Implement proactive service delivery features to improve citizen engagement and transparency.
- Ensure scalability, maintainability, and compliance with government standards.
- Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
Other
- Strong communication skills, both verbal and written.
- Proficient in process flow analysis with 4-6 years of experience.
- Bachelor's degree or equivalent experience (not explicitly mentioned but implied)
- Travel requirements not mentioned
- Must be authorized to work in the US (not explicitly mentioned but implied)
