Helping the US federal government make the nation stronger and safer and life better for people by designing, developing, and implementing innovative solutions within the ServiceNow platform
Requirements
- Deep understanding of ServiceNow's architecture and capabilities
- 1+ years of experience supporting technical projects
- 1+ years supporting ServiceNow implementations across Public Sector Digital Services (PSDS) OR Customer Service Management (CSM)
- Familiarity with implementation of NowAssist and Virtual Agent; along with related out of the box processes
- Experience troubleshooting, optimizing, and maintaining existing ServiceNow applications to ensure continued operations and scalability
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer or Implementation Specialist in CSM or PSDS
Responsibilities
- Designing, developing, and implementing innovative solutions within the ServiceNow platform
- Delivering a high-quality technical solution in the ServiceNow Public Sector Digital Services (PSDS) application with implementation of NowAssist and Virtual Agent components
- Creating seamless, user-friendly workflows and automated processes enhancing operational efficiency for our client
- Collaborating with cross-functional teams to ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices
- Troubleshooting, optimizing, and maintaining existing ServiceNow applications to ensure continued operations and scalability
- Implementing NowAssist and Virtual Agent components
- Ensuring technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices
Other
- Active secret clearance required
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
- Bachelor's, Master's, or PhD degree (not explicitly mentioned but implied)
- Ability to work in a collaborative and caring community
- Adaptability to changing project requirements and delivering results in a fast-paced environment
