Accenture Federal Services is looking to design, develop, and implement innovative solutions within the ServiceNow platform, specifically focusing on delivering a high-quality technical solution in the ServiceNow Public Sector Digital Services (PSDS) application with implementation of NowAssist and Virtual Agent components to enhance operational efficiency for their client.
Requirements
- Deep understanding of ServiceNow's architecture and capabilities
- 1+ years of experience supporting technical projects
- 1+ years supporting ServiceNow implementations across Public Sector Digital Services (PSDS) OR Customer Service Management (CSM)
- Familiarity with implementation of NowAssist and Virtual Agent; along with related out of the box processes
- Experience troubleshooting, optimizing, and maintaining existing ServiceNow applications to ensure continued operations and scalability
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer or Implementation Specialist in CSM or PSDS
Responsibilities
- Designing, developing, and implementing innovative solutions within the ServiceNow platform
- Delivering a high-quality technical solution in the ServiceNow Public Sector Digital Services (PSDS) application with implementation of NowAssist and Virtual Agent components
- Create seamless, user-friendly workflows and automated processes enhancing operational efficiency for our client
- Troubleshooting, optimizing, and maintaining existing ServiceNow applications to ensure continued operations and scalability
Other
- Active secret clearance required
- Collaboration with cross-functional teams to ensure technical deliverables meet organizational goals and adhere to industry and ServiceNow best practices.
- Adaptability to changing project requirements and delivering results in a fast-paced environment
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
