MassMutual is seeking a skilled ServiceNow Developer to join their IT Service Management (ITSM) team to script, code, and configure the ServiceNow platform to meet project deliverables and evolving business requirements.
Requirements
- 5+ years configurating and troubleshooting technical ServiceNow solutions
- 1+ years of experience with JavaScript, ideally with the ServiceNow platform.
- 1+ years of experience with web service protocols like SOAP, REST, JSON or Kafka.
- Proven experience in configuring and managing ServiceNow modules.
- Strong scripting and coding skills within the ServiceNow platform.
- Ability to adapt code to meet changing business requirements.
- Knowledge of Flow Designer and Automated Test Framework.
Responsibilities
- Script and code within the ServiceNow platform to achieve project goals.
- Rewrite and adapt code to align with changing business needs.
- Handle core system configuration and day-to-day user requests and incidents.
- Configure core ServiceNow modules including Service Catalog, ITSM, Asset, Integration Hub, CMDB Discovery, and Service Mapping.
- Experience implementing and maintaining service graph connectors
- Leverage Flow Designer to enhance the service catalog and transition from workflows.
- Provide technical guidance on existing workflows for streamlining and efficiency improvement.
Other
- Bachelor's Degree
- Springfield Hybrid
- The ideal candidate will be responsible for scripting, coding, and configuring the ServiceNow platform to meet project deliverables and evolving business requirements.
- This role supports and collaborates with multiple disciplines within the ITSM space (Incident, problem, change, configuration management and IT asset management).
- Ensuring solutions documentation is accurate and up to date, and developing test plans and keeping standard operations procedures updated.
