Credence is looking to support their clients' mission-critical needs by enhancing their ServiceNow platform with a strong focus on integration with mid-tier servers and enterprise systems.
Requirements
- 3+ years of hands-on experience with ServiceNow administration and development.
- 7+ years of hands-on software development experience
- Familiarity with mid-tier servers (e.g., application servers, web servers, middleware tools) and their role in enterprise IT ecosystems.
- Strong knowledge of JavaScript, REST/SOAP web services, and integration patterns.
- Experience with ServiceNow modules such as ITSM, CMDB, Discovery, or ITOM preferred.
- ServiceNow Certified System Administrator (CSA) and either Certified Implementation Specialist (CIS) or Certified Application Developer certifications (CAD) required.
- Strong problem-solving, troubleshooting, and communication skills.
Responsibilities
- Administer, configure, and maintain the ServiceNow platform to ensure stability, performance, and scalability.
- Manage ServiceNow integrations with mid-tier servers, application servers, and other enterprise platforms.
- Develop and maintain workflows, business rules, UI policies, client scripts, and custom applications within ServiceNow.
- Support ITSM processes including Incident, Problem, Change, Request, CMDB, and Knowledge Management.
- Monitor and troubleshoot application and mid-tier server issues related to ServiceNow performance and integrations.
- Collaborate with infrastructure, security, and middleware teams to maintain secure and efficient data flows
- Implement platform upgrades, patches, and performance tuning in alignment with enterprise architecture standards.
Other
- Must possess IT-II / Tier 3/NACLC/ANACI / Moderate Risk eligibility or have a current Tier 3 or equivalent investigation.
- ICAgile Certified or Certified Scrum Master.
- Provide end-user support, technical documentation, and training for ServiceNow modules.
- Strong problem-solving, troubleshooting, and communication skills.
- LI-Remote
