GDIT is looking to manage the network that makes mission success possible by delivering 'One GDIT Network' for their clients through the development and customization of ServiceNow applications and modules.
Requirements
- Experience in developing and customizing ServiceNow applications and modules, especially ITSM
- Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
- Strong scripting skills with at least one language – preferably JavaScript
- Experience with ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
- Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
- Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
- Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
Responsibilities
- Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
- Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP.
- Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
- Perform administrative tasks, such as user and role management, system maintenance, and health checks
- Customize user interfaces, forms, and workflows to align with business needs
- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Other
- Education: Technical Training, Certification(s) or Degree
- Experience: 5+ years of related experience
- Travel Required: 10-25%
- Location: State of Louisiana
- Candidates within LA who reside within 60 miles of our Integrated Technology Center in Bossier City, LA will follow a hybrid work model
