North American Partners in Anesthesia (NAPA) is seeking an experienced ServiceNow Developer to support key applications and enhance platform functionality, drive automation, and ensure seamless integration with other enterprise applications.
Requirements
- Experience with Glide APIs, Javascript, HTML, XML, AJAX and REST web-services
- Knowledge of AngularJS is a plus
- Experience in CMDB, Discovery and integration with other modules
- Strong conceptual understanding of ServiceNow’s relational database and data model
- Strong understanding of ITIL methodologies and technical governance
- Demonstrated skills associated with software design, modification, implementation, and deployment, including object-oriented development concepts
- Understanding of key design patterns and large data volume limitations and best practices
Responsibilities
- Serve as a technical advisor on ServiceNow for the business, providing outcome-focused guidance on platform solutions, leveraging leading practices and native platform capabilities
- Assist in the review, design, and improvement of ServiceNow processes and procedures
- Collaborate closely with other ServiceNow developers and contribute to technical governance policies
- Provide ongoing production and end user support, along with administration functions such as managing users, workflows, tables, and data
- Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues
- Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability
- Manage integrations between ServiceNow and other third-party applications via Integration Hub or custom API development
Other
- At least 5 years hands-on experience with ServiceNow development and administration at an enterprise level; designing, building, and continuously improving scalable ServiceNow solutions using out-of-box functionality
- BS Computer Science, Engineering, or equivalent experience
- Current implementation specialist certifications for ServiceNow HRSD, ITSM, ITOM, SAM or HAM, along with CSA and CAD
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Truly enjoys delivering IT solutions and a strong desire to see the continued acceptance and success of those solutions at NAPA
