EY Government & Public Sector (GPS) is seeking a talented and experienced ServiceNow Developer/Administrator to join their team to play a key role in the design, development, and administration of the ServiceNow platform, including configuration, customization, and integration of the platform with other enterprise systems. The ideal candidate will have experience in both the administrative and development aspects of ServiceNow, with a strong focus on delivering high-quality solutions that improve business processes.
Requirements
- Proficiency in ServiceNow development including scripting business rules, workflows, and UI Policies.
- Experience with ServiceNow integrations (REST, SOAP, Import Sets).
- Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform.
- Knowledge of ServiceNow reporting, dashboards, and performance analytics.
- Experience with workflow tools
- 3+ years of experience as a ServiceNow Developer and/or Administrator.
- Strong hands-on experience with ServiceNow ITSM, ITOM, SPM etc. modules is required.
Responsibilities
- Configure and manage ServiceNow instances, ensuring the platform is performing optimally.
- Administer user roles, permissions, and security settings in accordance with company policies.
- Perform routine system maintenance, including upgrades, patch management, and performance monitoring.
- Troubleshoot and resolve issues within the ServiceNow platform, ensuring minimal downtime and maximum performance.
- Develop and manage ServiceNow workflows, notifications, and business rules to streamline IT and business processes.
- Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on business requirements.
- Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies, etc.) using ServiceNow scripting languages such as JavaScript, Glide, and AngularJS.
Other
- Undergraduate degree in Computer Science, Information Systems, Business Administration or related field
- Strong understanding of US Government’s expectations for IT control environment
- Ability to plan, execute and deliver on projects in a timely manner
- Ability to multi-task on varying projects and initiatives
- Attention to detail; organized and thorough
