Designing and deploying ServiceNow solutions for clients to meet specific business requirements and ensure client satisfaction.
Requirements
- 5+ years of experience implementing ServiceNow solutions.
- ServiceNow Certified System Administrator
- Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – Software Asset Management, Certified Implementation Specialist – Project Portfolio Management
- Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications.
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
- Strong scripting skills in JavaScript and GlideScript
- Strong technical skills, including workflow configuration, and business rule development.
Responsibilities
- Designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements.
- Develop and maintain complex scripts, business rules, and UI policies.
- Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.
- Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
- Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
- Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience.
- Troubleshoot and resolve technical issues related to ServiceNow implementations.
Other
- This role is contingent upon contract award.
- US Citizenship is required (required by the federal government for this position).
- Must have a current Public Trust or Secret Clearance and be able to obtain a DHS Public Trust clearance.
- MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
- The ability to work effectively in a team-oriented, collaborative environment.
