ICE Corporate Systems is seeking a ServiceNow Development Manager to lead their US ServiceNow Development team, overseeing the design, development, and implementation of ServiceNow solutions to support business processes and applications.
Requirements
- ServiceNow Certified System Administrator required.
- ServiceNow Certified Application Developer required.
- 5+ years of experience with ServiceNow development and administration.
- Deep understanding of ServiceNow architecture, scripting (JavaScript, Glide), and APIs.
- Expert experience with ServiceNow modules such as ITSM, ITOM, CMDB, and custom applications.
- Familiarity and working knowledge of Agile/Scrum methodologies and DevOps practices.
- ITIL Foundation Certification preferred.
Responsibilities
- Oversee the design and development of configuration changes to ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, SecOps, SRM, IRM, etc.).
- Collaborate with business analysts to translate business requirements into scalable solutions.
- Manage the full software development lifecycle (SDLC) for ServiceNow projects.
- Define and maintain the ServiceNow development roadmap aligned with business goals.
- Establish and enforce development standards, best practices, and governance processes.
- Ensure compliance with security, privacy, and regulatory requirements.
- Drive innovation and continuous improvement of the ServiceNow platform.
Other
- Lead, mentor, and manage a team of ServiceNow developers.
- Foster a collaborative and high-performance team culture.
- Conduct weekly 1-on-1s, annual performance reviews, and support career development.
- Manage JIRA stories and sprints to meet specified release dates.
- 3+ years in a managerial role or previous leadership experience.
