CACI is seeking a ServiceNow Hardware Asset Management (HAM) Developer to design, develop, implement, and maintain their ServiceNow HAM capability and its integrations, ensuring accurate and efficient management of hardware assets throughout their lifecycle.
Requirements
- Proven expertise in ServiceNow platform development, including JavaScript, UI Actions, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, and Flow Designer.
- In-depth understanding and practical experience with ServiceNow CMDB, ITSM, and ITAM modules.
- Demonstrable experience with ServiceNow HAM implementation and configuration.
- Proficiency in integrating ServiceNow with external systems using REST/SOAP APIs, JSON, XML, and MID Servers.
- Experience with Service Portal development.
- Solid understanding of IT Asset Management (ITAM) principles, processes, and the hardware asset lifecycle (procurement, deployment, in-use, refresh, disposal).
- Familiarity with asset discovery methods and tools.
Responsibilities
- Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management.
- Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes.
- Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting.
- Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes.
- Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools.
- Utilize various integration methods including REST/SOAP APIs, MID Servers, and data sources.
- Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations.
Other
- U.S. Citizen with the ability to obtain/maintain Secret clearance
- 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
- Excellent verbal and written communication skills, with the ability to translate technical concepts to non-technical stakeholders.
- Up to 10% travel required
