Accenture Federal Services is seeking a skilled ServiceNow professional to support, configure, and enhance their ServiceNow platform, with a strong focus on integration with mid-tier servers and enterprise systems, to help the US federal government make the nation stronger and safer and life better for people.
Requirements
- 3+ years of hands-on experience with ServiceNow administration and development
- Familiarity with mid-tier servers (e.g., application servers, web servers, middleware tools) and their role in enterprise IT ecosystems
- Strong knowledge of JavaScript, REST/SOAP web services, and integration patterns
- ServiceNow Certified System Administrator (CSA) and (CAD, CIS) required
- Experience with ServiceNow modules such as ITSM, CMDB, Discovery, or ITOM
Responsibilities
- Administer, configure, and maintain the ServiceNow platform to ensure stability, performance, and scalability
- Manage ServiceNow integrations with mid-tier servers, application servers, and other enterprise platforms
- Develop and maintain workflows, business rules, UI policies, client scripts, and custom applications within ServiceNow
- Support ITSM processes including Incident, Problem, Change, Request, CMDB, and Knowledge Management
- Monitor and troubleshoot application and mid-tier server issues related to ServiceNow performance and integrations
- Collaborate with infrastructure, security, and middleware teams to maintain secure and efficient data flows
- Implement platform upgrades, patches, and performance tuning in alignment with enterprise architecture standards
Other
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Strong problem-solving, troubleshooting, and communication skills
- Must be a US Citizen (no dual citizenship)
- Must be able to obtain a Secret Clearance
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
