PGTEK is seeking an experienced ServiceNow ITSM Developer to support Federal customers by delivering and enhancing ITSM capabilities, including Incident, Change, Request, Service Catalog, Portal development, CMDB, workflow automation, and process improvement.
Requirements
- Strong proficiency with JavaScript, AngularJS, HTML, CSS, Bootstrap, JSON/XML, business rules, script includes, workflows, client/server-side scripting, UI policies/actions, ACLs, and catalog development.
- Experience with Incident, Change, Request, Knowledge, Catalog, Variable Sets, Client Scripts, and CMDB.
- Experience developing custom applications and Service Portal widgets.
- Strong debugging ability and proficiency in producing clean, testable code.
- Must meet FedRAMP/secure environment requirements (U.S. Citizen/National/Person and background screening).
Responsibilities
- Design, develop, and deploy ServiceNow ITSM solutions that meet federal requirements and best practices.
- Build and customize applications/modules including Incident, Change, Request, Service Catalog, CMDB, Knowledge, HR, and custom applications.
- Develop and enhance Service Portal pages, widgets, catalogs, and domain-separated configurations.
- Automate ITSM workflows and optimize end-to-end service delivery processes.
- Integrate ServiceNow with external systems and federal enterprise platforms.
- Conduct code reviews, create technical documentation, and ensure adherence to development standards.
- Troubleshoot complex technical issues and collaborate with security teams to ensure FISMA/NIST/FedRAMP compliance.
Other
- U.S. Citizenship required along with an active Secret clearance (Top Secret preferred)
- Ability to work directly with business leaders, gather requirements, and define roadmap-aligned solutions.
- Act as a technical advisor to stakeholders including executives, platform owners, architects, and development teams.
- Bachelor’s degree in Computer Science, IT, or related field.
- Enterprise Architecture certifications (TOGAF, IT4IT) and/or cloud platform certifications.
