Bank of America is looking to develop and manage next generation Service Management policies, processes and solutions to enable the delivery of stable, resilient, and available technology services to customers and employees.
Requirements
- 5+ years experience with ServiceNow development and engineering
- ServiceNow Certified System Administrator (CSA) certification, product micro certifications
- Experience in ServiceNow cloud platforms
- Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience with continuous integration between ServiceNow modules and integrated applications
- Experience with front-end technologies like HTML, CSS, and JS
- Experience with custom REST/SOAP APIs (web services)
Responsibilities
- Contributes to the ServiceNow platform roadmap and strategy
- Develop and maintain the ServiceNow platform in alignment with the strategy
- Enforce platform engineering and development standards
- Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence
- Provide input to and sign off on solution design for complex features
- Manage ServiceNow code quality control processes and routines
- Lead and mentor a team of developers assigned to specific ServiceNow products
Other
- Bachelor's Degree in Computer Science or related technical field
- Collaboration and influence skills
- Solution Design and Analytical Thinking skills
- Ability to work in an in-office culture with specific requirements for office-based attendance
- Ability to participate in on-call rotation schedule and ensure support for off hours, weekends, and release windows
