SailPoint is looking for an experienced ServiceNow Lead Developer to join their Service Management team to support ServiceNow AI platform, custom development, and platform enhancements for AI and automated workflows across the ServiceNow platform as SailPoint continues to scale globally.
Requirements
- At least 5 years hands on experience with ServiceNow development and administration with a focus on UX/UI across the ServiceNow platform
- Proven experience as a lead engineer in highly regulated environments leveraging a consultative approach to solve business problems with the ServiceNow AI platform
- Familiarity with Now Assist GenAI, as well as experience with ServiceNow AI technologies (AI search, Task Intelligence, Predictive Intelligence, Recommended Actions, etc.) on the ServiceNow platform
- Builds great user experiences across the following UIs: Service Portal, Workspaces, Next Experience core UI, and UI pages
- Ability to perform “pro-code” development with a foundational knowledge of Glide APIs and platform-related programming languages (JavaScript, AngularJS, Python, etc.)
- Strong understanding of ServiceNow platform data model
- Integration experience using REST APIs, IntegrationHub, and/or MID Server
Responsibilities
- Contribute to the ServiceNow platform roadmap and strategy
- Oversee and ensure ServiceNow platform delivery across the team
- Enforce technical governance policies (platform engineering and development standards)
- Manage ServiceNow code quality control processes
- Lead and mentor a team of developers/admins assigned to specific ServiceNow products delivering outcome-focused AI/automation projects
- Serve as our UX/UI expert across ServiceNow AI platform delivery and AI-powered self-service workflows
- Design, develop, and deploy ServiceNow features like Now Assist for CSM/ITSM, Service Portal, AI Search, Virtual Agent, Workspaces, Playbooks, Advanced Work Assignment, Workforce Optimization, Platform Analytics, and more.
Other
- This is a full-time remote position based in the United States.
- BS Computer Science, Engineering, or equivalent experience
- ArchX (Architecture Excellence) and/or Certified Technical Architect designation is a huge plus
- Exposure to other ServiceNow modules like HAM and SAM is a plus
- SailPoint is an equal opportunity employer
