Apple Information Systems and Technology is looking for a highly motivated ServiceNow Developer to build a world class support experience for employees. The developer is responsible for design, development and support of business process deployed on the on-prem ServiceNow instance.
Requirements
- 5 + years experience in JavaScript, HTML, CSS, and ServiceNow's Glide API.
- 2 + years experience with AngularJS or other frameworks used in ServiceNow's Service Portal.
- ServiceNow Application Developer certification is a plus.
- Configuration & Customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc...) or HRSD modules (Case management, HR service configurations, EDMS, Virtual Agent chat, etc).
- Hands-on experience integrating ServiceNow with other third-party systems using REST, SOAP, or ODBC.
- Ability to identify technical issues, troubleshoot problems, and recommend solutions, with a focus on continuous improvement and innovation.
Responsibilities
- Develop and implement custom workflows, business rules, and UI policies in the ServiceNow platform, focusing on IT Service Management (ITSM) or Human Resource Service Delivery (HRSD) modules, with focus on performance, scalability and future upgrades.
- Configure and customize core applications like Incident, Problem, Change, and Knowledge Management (ITSM) or Case and Employee Service Center (HRSD) to meet business needs.
- Design and implement integrations between ServiceNow and other enterprise systems using REST APIs.
- Implement variety of authentication protocols for integrations - oauth, certificate based, SSO, custom tokens
- Perform unit and functional testing for all configurations and customizations.
- Analyze logs to identify performance bottlenecks, ensuring that development is optimized for performance and scalability.
- Assist in ServiceNow platform upgrades, ensuring minimal disruption to services and compatibility with existing customizations.
Other
- work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams.
- provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration.
- responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements.
- responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules.
- Collaborate with stakeholders to troubleshoot and resolve any issues in ServiceNow applications, ensuring optimal performance and user satisfaction.
- Collaborate with cross-functional teams to gather requirements and identify opportunities for process improvement and automation within the ITSM or HRSD modules.
- Work closely with business analysts, project managers, and other developers to ensure alignment on requirements and deliver high-quality solutions.
- Follow ServiceNow development best practices, including code reviews, version control, and testing methodologies, ensuring sustainable and scalable development.
- BS or MS in Computer Science or relevant engineering degree.
- In-depth understanding of ITIL processes or HR service delivery processes, and how they align with ServiceNow functionalities.
- Excellent verbal and written communication skills.
- Excellent analytical and problem solving capabilities.
- Good Collaboration skills and teamwork ethic.
- Attention to details and commitment to quality.
- Strong work ethic, self-motivated and well-organized.
- Ability to perform under pressure and tight deadlines.
