Apple Information Systems and Technology is looking for a highly motivated ServiceNow Developer to build a world class support experience for employees. The developer is responsible for design, development and support of business process deployed on the on-prem ServiceNow instance.
Requirements
- 5 + years experience in JavaScript, HTML, CSS, and ServiceNow's Glide API.
- 2 + years experience with AngularJS or other frameworks used in ServiceNow's Service Portal.
- Configuration & Customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc...) or HRSD modules (Case management, HR service configurations, EDMS, Virtual Agent chat, etc).
- Hands-on experience integrating ServiceNow with other third-party systems using REST, SOAP, or ODBC.
- Ability to identify technical issues, troubleshoot problems, and recommend solutions, with a focus on continuous improvement and innovation.
- ServiceNow Application Developer certification is a plus.
- In-depth understanding of ITIL processes or HR service delivery processes, and how they align with ServiceNow functionalities.
Responsibilities
- Develop and implement custom workflows, business rules, and UI policies in the ServiceNow platform, focusing on IT Service Management (ITSM) or Human Resource Service Delivery (HRSD) modules, with focus on performance, scalability and future upgrades.
- Configure and customize core applications like Incident, Problem, Change, and Knowledge Management (ITSM) or Case and Employee Service Center (HRSD) to meet business needs.
- Design and implement integrations between ServiceNow and other enterprise systems using REST APIs.
- Implement variety of authentication protocols for integrations - oauth, certificate based, SSO, custom tokens
- Collaborate with stakeholders to troubleshoot and resolve any issues in ServiceNow applications, ensuring optimal performance and user satisfaction.
- Perform unit and functional testing for all configurations and customizations.
- Analyze logs to identify performance bottlenecks, ensuring that development is optimized for performance and scalability.
Other
- 6 + years of experience building and supporting enterprise scale applications.
- BS or MS in Computer Science or relevant engineering degree.
- Excellent verbal and written communication skills.
- Excellent analytical and problem solving capabilities.
- Good Collaboration skills and teamwork ethic.
