Wells Fargo is seeking a ServiceNow Platform Release Senior Manager to oversee and govern all changes to the ServiceNow platform, ensuring rigorous change management, compliance, and risk mitigation to safeguard seamless business operations.
Requirements
- 5+ years of release management experience
- Ability to understand the architecture and impacts of work across multiple platforms
- Ability to articulate potential release collision points and critical dependencies across multiple product areas (or products)
- Ability to see the full system of a product, and help others see the same
- Experience with Agile tools, such as Jira and Jira Align
- Ensure transparency and clarity across the product on the synchronization of release events, including but not limited to the iterative development of feature roadmap(s), to help the team recognize potential dependencies and conflicts.
Responsibilities
- Direct and manage the full lifecycle of change and release management on the ServiceNow platform, from initial planning and risk assessment to approval, and post-implementation review, spanning complex modules and numerous engineering teams.
- Develop and deliver training or documentation to ensure all teams understand change management policies and platform governance standards.
- Facilitate effective communication among stakeholders, including Product, Engineering and Platform teams ensuring alignment and timely resolution of issues.
- Plan, schedule, and coordinate highly complex platform upgrades involving multiple teams and tenants.
- Resolve dependencies and conflicts using established escalation pathways to maintain uninterrupted business operations.
- Develop, document, and continuously improve change management procedures and best practices. Identify opportunities to automate aspects of the release process, such as automated testing or deployment pipelines, to improve efficiency and reliability.
- Ensuring all release and change management processes meet regulatory SDLC and ECM requirements.
Other
- 3+ years of management or leadership experience
- Ability to be a people leader + ‘player coach’ who leads people and rolls up their sleeves to guide optimal release planning
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Excellent verbal, written, and interpersonal communication skills
- This position is not eligible for Visa sponsorship
