CVS Health is looking to optimize its procurement processes within the ServiceNow platform to streamline workflows, improve operational efficiency, and enhance user experience. The goal is to manage and maximize the value of the ServiceNow Procurement product and capabilities to meet organizational goals.
Requirements
- 5+ years of experience with the ServiceNow product application.
- 4+ years of hands-on experience in supporting procurement processes.
- 3+ years of experience with procurement processes, including requisitioning, purchasing, vendor management, and contract management.
- Proficiency in configuring and customizing ServiceNow Procurement modules, including Procurement Catalog, Purchase Orders, Vendor Performance, and Contract Management.
- Experience with integrations between ServiceNow Procurement modules and third-party systems such as ERP systems or vendor portals.
- Ability to design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics
Responsibilities
- Lead the design and implementation of procurement processes within the ServiceNow platform, including requisitioning, purchasing, vendor management, and contract management.
- Configure and customize ServiceNow Procurement modules to align with organizational requirements and best practices.
- Define and communicate the long-term vision and strategy for the ServiceNow procurement products within the organization.
- Collaborate with stakeholders to gather requirements, analyze business processes, and identify areas for process improvement.
- Translate business needs into actionable product features and user stories.
- Create and maintain a prioritized backlog of features, enhancements, and bug fixes based on business value and urgency.
- Monitor and evaluate the effectiveness of procurement processes, identify bottlenecks or inefficiencies, and implement corrective actions.
Other
- Hybrid or potential for fully remote
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Excellent problem-solving and analytical skills.
- Experience in project management, including project planning, execution, and stakeholder management.
- Ability to work independently and prioritize tasks in a fast-paced environment.
