Freddie Mac is seeking a ServiceNow Product Owner/Business Analyst to drive the successful implementation and continuous improvement of their ServiceNow platform, aiming to streamline operations, enhance service delivery, optimize workflows, improve user experiences, and drive innovation across the organization.
Requirements
- A minimum of 7 years of experience using ServiceNow to develop client or business requirements to meet the customer's functional needs.
- Proven experience as a Product Owner or Business Analyst, preferably with ServiceNow.
- Strong understanding of IT service management (ITSM) processes and best practices.
- Familiarity in ServiceNow development and administration.
- Familiarity with JavaScript, HTML, CSS, and AngularJS.
- Familiarity with REST/SOAP APIs and integrations.
- Familiarity with implementing solutions on the ServiceNow platform.
Responsibilities
- Perform BA functions such as conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definition.
- Lead business process definition, reengineering, improvement and gap analysis of current/to-be processes with key customer sponsors and stakeholders.
- Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to date.
- Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level.
- Serve as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery.
- Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements.
- Create wireframes/mockups for the user stories, develop and maintain user stories leveraging ServiceNow and communicate requirements so that development teams can work effectively.
Other
- Collaborate with stakeholders to gather and prioritize requirements.
- Define and communicate the product vision and roadmap.
- Work with development teams to ensure timely and high-quality delivery of features.
- Conduct user acceptance testing and gather feedback for continuous improvement.
- Provide training and support to end-users to maximize the platform's value.
