ServiceNow's Security Organization aims to deliver world-class, innovative security solutions to reduce risk and protect the company and its customers. They enable customers to migrate sensitive data and workloads to the cloud, accelerating business growth and establishing trust as a SaaS provider. This role focuses on developing AI-enhanced capabilities within AIOps to improve system health checks, operational AI/ML solutions, and elevate user experiences and workflow efficiency.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Data Science, Engineering, Analytics, Computer Science, Information Systems with applied knowledge in automations, Applied Sciences, or a related field.
- Design and develop AIOps pipelines to collect, process, and analyze data from diverse IT systems (logs, metrics, traces, events).
- Automate incident management and remediation processes using AI/ML and workflow automation tools.
- Experience in using Al productivity tools such as Cursor, Windsurf, etc.
- Experience with cloud platforms like AWS, GCP, or Azure and associated ML services.
- Familiarity with MLOps tools like MLflow, Kubeflow, and Weights & Biases.
Responsibilities
- Work alongside skilled Platform Security Innovation Team on AIOps capabilities to complete routine system health checks.
- Develop operational AI/ML solutions.
- Cultivate innovative ideas.
- Contribute to projects that elevate user experiences and workflow efficiency.
- Design and develop AIOps pipelines to collect, process, and analyze data from diverse IT systems (logs, metrics, traces, events).
- Automate incident management and remediation processes using AI/ML and workflow automation tools.
- Collaborate with internal teams to understand operational pain points and deliver AI-driven solutions.
Other
- Current enrollment in a full-time Master's program in Computer Science or a related discipline at an accredited university.
- Represent SSO in Security Incidents, Tasks, Issues, questions & Calls related to Security & Privacy
- Customer Outreach Communication on Security & escalation handling
- Support Penetration Test initialization & follow-up / escalations
- Coordination & support for security related PRBs
