DXC Technology is looking to hire a ServiceNow Senior Developer to manage, develop, train, and support all aspects of ITSM modules, develop and configure core and custom applications, and integrate AI-powered intelligence into operations.
Requirements
- Java Scripting, XML, HTML, REST Web Services.
- Experience working with appropriate complex SNOW Management administration and maintenance.
- Experience working with complex SNOW Management implementations and organizational processes.
- Familiar with Field Services module including schedule optimization, field services tasks and work orders. Inventory stock, asset and cost management as well as Dynamic scheduling.
- Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, system properties. Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards.
- Configure LDAP, scheduled jobs, reporting and process automation.
- Familiar with system upgrades and needed system plugins including scheduling, configuring, testing, reconciliation of issues etc.
Responsibilities
- Manage, Develop, Train, and Support all aspects of ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. (Foundation Data, Data Quality/Management, troubleshooting, support etc.)
- Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
- Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs
- Build workflows from service owner requirements including requests, request items and service catalog tasks
- Support for reporting requirements including building reports, dashboards and Performance Analytics.
- Manage Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts.
- Manage 3rd Party Integrations with other systems, such as Verizon, ISAM, Omnibus, Azure etc.… (REST, SOAP, MID Servers, etc.)
Other
- Must be US citizens or Green Card holders only
- Strong analytical and problem solving skills
- Good communication skills
- Ability to work independently and as part of a team
- Hybrid/Office
